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Black screen on startup

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Nengalore, Dec 26, 2015.

  1. Nengalore

    Nengalore
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    Hi, I have an issue that prevents me from playing the game. I have never played it in the past, so I do not know when it could have worked, but I downloaded the game on steam a few days ago, and when I start it up, it shows the BeamNG.drive logo, then for a second "Waiting UI", then the screen goes black with a narrow pink outline. As I switch between windowed and fullscreen I can see the game for a split-second, then it goes back to black. I believe it may have something to do with my OS, seeing as I run on Windows 10, I looked at other forums for an answer but none worked for me. Please help.

    Thanks.
     
    #1 Nengalore, Dec 26, 2015
  2. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

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    We are aware of this issue, and with the latest update we added more debugging tools that will allow to gather us more data regarding this issue and fix it once for all.
    Do this:
    -Right Click BeamNG.Drive in your Steam Library
    -Go to properties
    -In the 'general' tab there is a button that says 'Startup options' (or similar), press it.
    -Put this in the textbox: '-cefdev' (without the ' )
    -Run the game
    -When you get the black screen close it
    -Go to Documents/BeamNG.Drive and you should see these files:
    cefrenderer.log
    cefdev.log
    beamng.log
    beamng-launcher.log
    -Pack those into a ZIP archive
    -Upload the ZIP somewhere like dropbox, google drive, mediafire, mega.co and post here the link.
    That would help us a lot :)
     
    #2 Nadeox1, Dec 26, 2015
  3. NINJA

    NINJA
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    I have the same problem...
     
    #3 NINJA, Dec 26, 2015
  4. randomshortguy

    randomshortguy
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    Good news: the developers are working to fix it, and you can help them.

    Just do what the post above you says.
     
    #4 randomshortguy, Dec 26, 2015
  5. NINJA

    NINJA
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    Ok
     
    #5 NINJA, Dec 26, 2015
  6. NINJA

    NINJA
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    Here is the link: https://drive.google.com/open?id=0B987aWWn_tLGZFVvS0hGdUV4N2s
    I dont know if i did the right thing..
     
    #6 NINJA, Dec 26, 2015
  7. Nadeox1

    Nadeox1
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    BeamNG Team

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    It's not set to public, hence we cannot download it.
     
    #7 Nadeox1, Dec 26, 2015
  8. jim515666

    jim515666
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    #8 jim515666, Dec 27, 2015
  9. LuisAntonRebollo

    LuisAntonRebollo
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    Developer
    BeamNG Team

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    We fixed a related issue some days ago, but we are not sure if all main menu issues are related.

    Can you check if "CTRL + F" fix the problem on main menu?
     
    #9 LuisAntonRebollo, Dec 28, 2015
  10. jim515666

    jim515666
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    Yes ! And I found (for which we MSI motherboard like me) it is the MSI software that are planted some games on boot!
    I deactivated my MSI Nahimic and black screen disappeared ^^

    Sorry for my english ^^
     
    #10 jim515666, Dec 28, 2015
  11. Nengalore

    Nengalore
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    thank you so much! c;
     
    #11 Nengalore, Dec 28, 2015
  12. jim515666

    jim515666
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    No problems :)
     
    #12 jim515666, Dec 29, 2015
  13. SpartanFox

    SpartanFox
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    http://www.filedropper.com/beamngdrive heres the logs i also seem to have this problem it didnt happen the first time i ran the game but when i was playing it for the first time my laptop blue screened and ever since then ive been getting that problem i also have an MSI computer but even turning off nahimic didnt help although the fps meter did help
     
    #13 SpartanFox, Jan 1, 2016
  14. Nadeox1

    Nadeox1
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    BeamNG Team

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    Make sure your game is up to date.
    We fixed this issue with update 0.5.1.0
     
    #14 Nadeox1, Jan 1, 2016
  15. SpartanFox

    SpartanFox
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    yeh i just downloaded the updated version through steam its working now and i even enabled Nahimic for MSI again and that doesnt cause any problems too
     
    #15 SpartanFox, Jan 1, 2016
  16. semei

    semei
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    #16 semei, Jan 13, 2017
  17. Nadeox1

    Nadeox1
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    BeamNG Team

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    Please note this is a 1 year old thread.
    It would have been better making a new thread, as this was regarding a very old version of the game.

    First, you see to have a launch command in your game ( -cefdev ).
    Please go to Steam Library, Right-Click the game, go to Properties and then 'Launch Options' and make sure no command is inserted.
    Second, the game is going crazy because of a joystick, but I cannot see which.

    Once you removed the launch option, you should see the game launcher showing up.
    Press the SUPPORT button in the game launcher.
    Follow the instructions and press 'Submit Informations.
    Our 'BeamNG.Support' page should open now.
    In this page only copy and paste to me the 'Support ID' (it's a 4 numbers code).
    Then close the page, do not send a Support Ticket

    That will give me more information.
     
    #17 Nadeox1, Jan 13, 2017
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