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Body of car disappears when crashed

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by ronang551, Mar 18, 2020.

  1. ronang551

    ronang551
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    Someone please help, the body of any car disappears the moment a heavy enough contact occurs, all I can see is the drive shaft pedals and steering wheels, I’ve deleted and reinstalled, cleared the cache, everything. Please can someone help, the support email didn’t do me any good. below is a photo of what I get after I crash and try respawn
     

    Attached Files:

    • 5CAAE472-55C9-4FDC-B795-6A05AD981084.jpeg
  2. Nadeox1

    Nadeox1
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    BeamNG Team

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    I don't remember seeing any tickets like this. Are you sure your email actually reached us? Because it potentially didn't.


    Anyway, follow the instructions in here and provide a Support ID:
    https://supportid.beamng.com/
     
  3. ronang551

    ronang551
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    I just sent another one through a second ago
     
  4. ronang551

    ronang551
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    I used the in game support request though. The support ID link isn’t working for me
     
  5. Nadeox1

    Nadeox1
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    BeamNG Team

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    Please follow my instructions, don't send other things or we will end up with lot of confusion.
    If the Support ID link doesn't work, that is more likely a problem with your web browser.

    Do as follows.
    From the Launcher:
    • go to Support Tools
    • go to Support
    • wait for the launcher to hash the game files, should take a minute or so.
    • press ALREADY IN CONTACT

    • press SUBMIT INFORMATION

    • wait patiently, this depends on your PC and your connection
    • copy here the code you receive
     
  6. ronang551

    ronang551
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    69395
     
  7. Nadeox1

    Nadeox1
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    BeamNG Team

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    Your Video Card is an Intel HD Graphics 4400.
    Please note that this video card, as well Intel Integrated Graphics in general, are below the minimum requirements of the game.

    Second, there are currently issues with some of these video card models, which seems to be related to problems in the Intel video drivers.
    We are already in touch with Intel (as they probably have to release fixed drivers). It can take a while to wait for them though.
     
  8. ronang551

    ronang551
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    Brilliant thanks for checking for me, is there anything I can do to fix it or is that kind of it? Will it just not work with my laptop anymore? Because it worked fine for I’d say about a year
     
  9. Nadeox1

    Nadeox1
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    BeamNG Team

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  10. ronang551

    ronang551
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    That worked thank you
     
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