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Level crash after todays update

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by tibor987, Jun 27, 2015.

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  1. the_grahams478

    the_grahams478
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    I am Running Windows 7 Home Premium, Service Pack 1.
     
    #21 the_grahams478, Jul 12, 2015
  2. Nadeox1

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    Alright, that particular OS (Windows 7 Service Pack 1) seems to have trouble running BeamNG for some reasons. We are investigating..
     
    #22 Nadeox1, Jul 12, 2015
  3. the_grahams478

    the_grahams478
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    ok... i have a thing on my computer that says "Get Windows 10". Would that fix it? or do i just need to wait for a fix from you guys?
     
    #23 the_grahams478, Jul 12, 2015
  4. vladmir poopin

    vladmir poopin
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    10 is not yet fully supported
     
    #24 vladmir poopin, Jul 12, 2015
  5. the_grahams478

    the_grahams478
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    Will donate $100 to anyone who fixes this today. I need my BeamNG fix... I crave Destruction
     
    #25 the_grahams478, Jul 13, 2015
  6. SixSixSevenSeven

    SixSixSevenSeven
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    Or for $100 you could buy windows 8, install it from scratch (therefore eliminating any dodgy drivers left over from previous install), install all your drivers, install DirectX9 and play BeamNG.
     
    #26 SixSixSevenSeven, Jul 13, 2015
  7. Nadeox1

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    It would help us if you can send a crash report zip.

    When your game crashes, a 'crash report' window will appear. Double click on the report and export it somewhere.
    OMQFhjS.jpg Oi5Yb1f.jpg

    Then send that ZIP to me via a Private Message (Upload it somewhere like Mediafire, Dropbox, or similar and send the link).
     
    #27 Nadeox1, Jul 13, 2015
    Last edited: Jul 13, 2015
  8. BaronRedStorm

    BaronRedStorm
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    Huh.

    Funnily enough i use Windows 7 Home Premium SP1 And BeamNG runs fine here.
     
    #28 BaronRedStorm, Jul 13, 2015
  9. the_grahams478

    the_grahams478
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    it says you do not allow private messages. tried to send it.
     
    #29 the_grahams478, Jul 14, 2015
  10. Nadeox1

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    Sorry, forgot to change that. You can retry it now :)

    - - - Updated - - -

    Checked the report.

    Are you running some 'GPU Monitoring' software or something that applies an overlay to the game? (Excluding the Steam Overlay)
     
    #30 Nadeox1, Jul 14, 2015
  11. the_grahams478

    the_grahams478
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    I dont think so. I dont really know what GPU monitoring software is.
     
    #31 the_grahams478, Jul 15, 2015
  12. the_grahams478

    the_grahams478
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    is there a way to get and older version of the game so i can at least play again? it stopped working for me at the 4.05 update.
     
    #32 the_grahams478, Jul 17, 2015
  13. Nadeox1

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    Not that I'm aware.
    Have you already tried a total clean reinstall?

    If not, try this procedure (follow it in this exact order):

    -Unistall BeamNG from Steam
    -Delete BeamNG.Drive folder from MyDocuments (backup your mods if you want)
    -Delete BeamnG.Drive folder from Steam/Steamapp/common (If there is still a folder)
    -Reinstall BeamNG.
     
    #33 Nadeox1, Jul 17, 2015
  14. Narwhal

    Narwhal
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    I think i have some old versions. I guess the question now is, how am i allowed to distribute them, if at all?
     
    #34 Narwhal, Jul 17, 2015
  15. the_grahams478

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    I just followed the steps in order, re-installed and got the same thing. I choose a map, click start, it loads for a few seconds, then crashes. :(:(:(:mad::mad::mad:
     
    #35 the_grahams478, Jul 17, 2015
  16. Nadeox1

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    I'm totally clueless on why it's crashing for you. In the crashdump it indicates on a potential issue with Visual.

    Try to install this: http://www.microsoft.com/en-us/download/details.aspx?id=40784
    And restart the PC when it's done installing. Hopefully it will do the trick.

    Also make sure Windows updates are active, googling around it seems it that can happen when your Windows 7 SP1 is not running on the latest updates.
     
    #36 Nadeox1, Jul 17, 2015
  17. the_grahams478

    the_grahams478
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    I clicked on the link and it gave me 3 files to download. the first one (vcredist_arm.exe) wouldnt download. I got "vcredist_arm.exe is not a windows 32 application."
    I downloaded and ran the other2 (Vcredist_x64.exe and vcredist_86.exe) and it still did the same thing on level selection.

    I then updated windows through windows updater. Restarted the computer then tried to play the game and same thing. Crash on Level selection.
     
    #37 the_grahams478, Jul 17, 2015
  18. SixSixSevenSeven

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    vcredist_arm is for ARM processors which you do not have.


    So you have nothing that shows GPU usage or frame rates while in game, no screen recorders or anything?
     
    #38 SixSixSevenSeven, Jul 17, 2015
  19. Nadeox1

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    Did you reboot your system after installing those files?
    I googled more around, it's not an issue with the game, but a common issue with Windows 7 SP1.

    I found various possible solution for this:
    -Delete the "MSCVR120.dll" file from Windows/System32
    -Run the installers located in 'Steam\steamapps\common\BeamNG.drive\_CommonRedist\vcredist\2013' (Those are the same I made you download, I forgot the game also ships them :( )
    -Restart PC
    -Check

    EDIT- Talked to who knows how to debug this stuff correctly. The crashdump file may This not be 100% accurate.
    He suggest that you may have a corrupted DX9 installation.
    This is the installer: http://www.microsoft.com/en-us/download/details.aspx?id=35
    And make sure your Nvidia (or AMD, I don't recall which one you have) drivers are up to date.

    Also IIRC you are on a laptop, make sure your game is running on the Dedicated Graphics Card aswell.
     
    #39 Nadeox1, Jul 17, 2015
    Last edited: Jul 17, 2015
  20. nophone

    nophone
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    #40 nophone, Jul 17, 2015
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