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Repeating computer crash when loading vehicles

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by random_troll, Aug 18, 2019.

  1. random_troll

    random_troll
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    Aug 5, 2013
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    So I have been having this issue that has been on going for about a year or so now. Sometimes when performing intensive tasks (particularly when spawning in vehicles while playing BeamNG) my computer will crash and reboot. typically it only happens for the first time while I'm playing BeamNG or do something else that is pretty intensive but, after the initial crash my computer is far more likely to crash again under less grueling circumstances and in close succession to the previous crash (say just trying to simply load the game of play a less intensive game or even watch YouTube videos). These crashes will continue to happen more and more often until my computer essentially gets stuck in a boot loop where it repeatedly begins to boot up, shuts off, and then attempts to boot up again. I have already taken my computer a local repair place multiple times and every time they attempt to run an intensive program (although I'm not sure how intensive it really is) but they never seem to be able to replicate the issue. I'm pretty sure the issue isn't caused by heat as it often happens only minutes after I turn my computer on and all the tests run by the computer repair place don't show any heat issues. Since the issue first started occurring I have had my computer's thermal paste reapplied twice to no avail and then, just a few weeks ago, had them replace the old CPU ram and motherboard as they thought maybe it was an issue with the motherboard. But, this morning I had that initial intensive crash occur again even after replacing all of those things. I guess the next step for me is to replace all the input devices I have as the computer repair place suggested that may be the issue but i feel it like it probably wont help given the circumstances of the initial crash. Has anyone else experienced a similar issue? I'm really tired of dealing with this issue so any help would be much appreciated. My PC specs are below and the graphics card I'm currently using is a 1060 if that helps in any way.
     

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  2. lyndon123

    lyndon123
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    1. is it a laptop. 2. are your running windows 10.

    i would strongly recommend using the event viewer to see what is causing the crash. if you right-click on the start button and press event viewer. then click on windows logs then system it should tell you what is wrong under a critical error. also, have you made sure you have plenty of thermal compound and is it giving a blue screen of death?
    --- Post updated ---
    this may sound a little weird, but have you checked your power button? sometimes the power button on your case can act funny and send signals when it is not supposed to. you can do this by locating the reset switch header on your computer's motherboard. if you disconnect the tiny connector it will disconnect the reset switch. it may seem like an unlikely cause. but it happens and that will explain the issue if it helps. especially if everything in the pc has been replaced
    --- Post updated ---
    they look like this and you want the one that says reset sw
     

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    • download.jpg
  3. random_troll

    random_troll
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    My computer is a desktop not a laptop. It is running windows 10. When my computer crashes it does not give a blue screen of death it just restarts. Is thermal compound the same thing as thermal paste? If so i should have enough as i mentioned in my op that I have had it replace twice in the past year but. Ill try to look at the reset switch on the motherboard but I doubt that would be the issue considering it happened both with my older motherboard and now with the one I've replaced it with. Will the event viewer stay open and record what happens when the computer crashes even when the computer has fully shut off and rebooted?

    I tried to look for the Reset switch on the motherboard but couldn't find it. The repair place I took my computer to was never able to actually replicate the crash so if the event viewer continues to work through the crash that may be able to help me I'm just not exactly sure how to use it.

    Also was thinking it could possibly just be a problem with my driver? I haven't updated it in a long time.

    Went through Event Viewer and found the crash. this is what it's telling me. not sure if it's helpful in any way.
     

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    #3 random_troll, Aug 19, 2019
    Last edited: Aug 20, 2019
  4. lyndon123

    lyndon123
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    What computer is it? is a prebuilt or a self-built one? if two motherboards are giving the same issue then your power button could be the issue. and the fact it is basically shutting itself down (hard resetting) itself. we know it is really unlikely the motherboard. What power supply do you have? is it a cheapo one or is it a reputable brand? I'm guessing that is prob, not the issue. if it was the CPU or ram, it would blue screen. I would also suggest unplugging everything and plugging it back in (all the stuff inside the computer) something could be shorting something and that could cause it to shut itself down.

    and yes thermal paste is the same as thermal compound. it is super cheap and effective. make sure you use a pea-sized amount in the center of your processor.. when you put on your cooler, the paste will spread out evenly. it might be a thermal issue to be fair, if it happens more frequently when it has already happened.
     
  5. Zero

    Zero
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    I had a similar issue to yours, almost sounds exactly the same.
    I replaced the PSU, and that did the trick. I would try a different PSU if possible.

    Edit: Just to add, using a faulty PSU may damage other components. Use your computer with caution.

    Edit 2: Your event viewer does not tell what caused the sudden shutdown/reboot, which is what happens when the PSU fails.
     
    • Like Like x 1
  6. random_troll

    random_troll
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    I'll definitely take a look at doing this
    --- Post updated ---
    my setup is based on an hp envy but has a new power supply a 1060 and then the new ram cpu and motherboard. The power supply is an evea nex750g so pretty reputable but it is starting to get kinda old so it’s might be worth replacing like zero said.
     
  7. Scrotuumbutter

    Scrotuumbutter
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    Has anyone figured it out? I am having the exact problem as the first guy and really need help
     
  8. Zero

    Zero
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    Did you follow the already provided steps to troubleshoot it?
     
  9. Scrotuumbutter

    Scrotuumbutter
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    Oct 12, 2020
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    Yes, I have put new thermal paste, and even replaced my power supply, but nothing seems to help.
     
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