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Trying to load in H-Series crashes the game

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by NeoSlx, Dec 10, 2019.

  1. NeoSlx

    NeoSlx
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    Exactly as the title implies, any version of the H-Series causes the game to freeze up. It doesn't say that the game isn't responding, however it does say that the game takes up way more memory than it usually did, before the update.
     
    #1 NeoSlx, Dec 10, 2019
  2. Nadeox1

    Nadeox1
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    BeamNG Team

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    Please give a Support ID first:
    https://supportid.beamng.com/


    Then, have you checked in Safe Mode yet?
    If not, please do. The issue could be caused by some broken mod.
     
    #2 Nadeox1, Dec 11, 2019
  3. NeoSlx

    NeoSlx
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    63692 is ID

    Also, when I tried to load in to grid map with deactivated mods, this happened, and the game crashed
     

    Attached Files:

    • Screenshot6.png
    #3 NeoSlx, Dec 11, 2019
  4. JAYDENSWAG

    JAYDENSWAG
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    +1, thought it was just a me issue, but clearly not. Glad im not the only one with this issue! i dont have the grid map issue though.
     
    #4 JAYDENSWAG, Dec 11, 2019
  5. Nadeox1

    Nadeox1
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    #5 Nadeox1, Dec 12, 2019
  6. NeoSlx

    NeoSlx
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    I see. I don't have BitDefender though; and this happened only a few times and it was normal again. How do I prevent it for the future?
     
    #6 NeoSlx, Dec 12, 2019
  7. Nadeox1

    Nadeox1
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    BeamNG Team

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    Find what's blocking the game from accessing the Documents/BeamNG.drive folder and add an exception.
    That specific error message happens when the game cannot read/write the shader cache from that folder, which so far has only been caused by external programs blocking it.
     
    #7 Nadeox1, Dec 13, 2019
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