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Most of UI is missing, shows missing image link icon

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Hubz, Mar 10, 2020.

  1. Hubz

    Hubz
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    I recently picked up this game to play again after a few months, selected the drive in steam and loaded it up and it seems that something at some point went wrong because all the UI ingame, and all the images outside of the game are just straight up missing.




    I've tried an integrity check and all, but that doesn't seem to help, likewise with a reinstall of the game, the problem persists.

    I've reinstalled it to multiple different drives and reinstalled my drivers and restarted my computer multiple times, this issue has been going on for around 2 days now.

    If anyone has any clue how to fix this, please share! Thanks!

    (Happens on, well, literally every version i try)
     
  2. RobertGracie

    RobertGracie
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    Try clearing your game cache and then reverifying via the Steam Integrity system checker

    To get to the integrity checker
    1. Right click on the game in steam
    2. Click Properties
    3. Select Local Files
    4. Click "Verify Integrity of game files..."
    and you should be done
     
  3. Hubz

    Hubz
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    I've tried resetting the game cache and all too, no help, sadly.
     
  4. RobertGracie

    RobertGracie
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    ah okay, this sounds like a "Nadeox1" or "Leeloo" problem here :)
     
    #4 RobertGracie, Mar 10, 2020
    Last edited: Mar 10, 2020
  5. Jackets64

    Jackets64
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    @Nadeox1
    @Leeloo
     
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  6. Hubz

    Hubz
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    upload_2020-3-10_12-34-54.png
    also on loading screen
     
  7. jakelooker

    jakelooker
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    Have you tried running BeamNG in safe mode?
     
  8. Hubz

    Hubz
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    Yep, nothing.
     
  9. fivedollarlamp

    fivedollarlamp
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    Did you install any mods?
     
  10. Hubz

    Hubz
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    Nope, and if im correct safe mode disables them anyway so that wouldn't matter, right?
     
  11. fivedollarlamp

    fivedollarlamp
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    What did you do before you loaded up the game? Did you buy it twice? Do you have two different copies on two different drives?
     
  12. Hubz

    Hubz
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    If i'm correct, when i loaded it up before it was on a completely different install of windows, so basically everything changed, originally i launched the old install because it was still on another drive as i dont wipe my other drives after reinstall, so i actually used the exact same version as i did the time before to play it, just, it didn't work.

    I've deleted every single reference to BeamNG on all of my hard drives and then reinstalled the game, no luck. I cant seem to do anything to make it work

    I've only ever bought this game once and that was on steam, i just set the install location to the same location as the old one and it picked up on the files and let me launch the game, after some updates.
    --- Post updated ---
    I've now even destroyed every mention of it in my registry with no luck
     
  13. Nadeox1

    Nadeox1
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    • Like Like x 1
    • Informative Informative x 1
  14. Hubz

    Hubz
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    I've already done a clean install but i'll check my antivirus, i wouldn't expect the built in windows 10 one to be messing with it though, as that's all i have.
     
  15. jakelooker

    jakelooker
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    Are you able to try a fresh installation from Steam to a different directory?

    Is the system able to run other games from Steam without issue?
     
  16. Hubz

    Hubz
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    Other games on steam run fine, and like i said in the original post, i've even tried different physical drives with no luck.
     
  17. jakelooker

    jakelooker
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    I'm unable to check right now, but can you check the size of the BeamNG folder within SteamApps? Someone here should be able to compare to ensure you have all the data intact
     
  18. Hubz

    Hubz
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    Is downloading right now, will get back to you when its done
    --- Post updated ---
    Done a clean install after adding an exception, the same issues continue.
    --- Post updated ---
    Game folder is 14.3gb
    --- Post updated ---
    upload_2020-3-10_17-33-17.png
    In the inspector, all the images show up as this same missing image icon, even though they actually do exist in the folder itself.
    upload_2020-3-10_17-33-47.png
    So it's nothing to do with missing assets i know that much.
     
  19. Nadeox1

    Nadeox1
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    Uhm, most likely something external to the game is messing with it.
    Please check if you have any of these:
    https://wiki.beamng.com/Incompatible_Third_Party_Software
    And make sure that your antivirus, and similar software are not blocking the game by mistake.

    If you are unable to located the source of the issue, you may try to change your Userfolder location (by default is Documents/BeamNG.drive)
    To do so, use the Launcher > Manage Userfolder menu. You may try a location that does not require special permissions to use (ie. C:\BeamNG.drive)
     
  20. Hubz

    Hubz
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    I don't seem to have any of the apps mentioned here (though i do have some adobe apps installed, but not the specified one) and moving the userfolder location sadly doesn't help (put it in J:\bmng)
     
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