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Game won't start...

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Tlg45, Mar 17, 2020.

  1. Tlg45

    Tlg45
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    Mar 17, 2020
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    Good morning, as of this morning, the game hasn't started... white screen and then a few seconds later... "beamng.drive has exited unexpectedly" Yesterday the game closed itself after crashing and said status_heap_corruption. After deleting the cache or trying in secure mode it doesn't give any solution. I reinstalled the game with steam but it won't start anyway. I have no solution anymore. I would be grateful if you could help me. My computer has the required capabilities.
     
  2. Giraffinator

    Giraffinator
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    When you reinstalled the game, was it a clean reinstall (i.e. removed all game files from the SteamApps folder, and from Documents)? If not, you should try doing that, and see if it works.
     
  3. Tlg45

    Tlg45
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    Thank you for your response. No, I uninstalled normally and then re-installed normally as well.
    If I understood correctly, you have to delete the files in the steam folder. Is that it? Thank you very much.
     
  4. Giraffinator

    Giraffinator
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    Yes, delete the Beamng.Drive folder under SteamApps. You may need to completely exit Steam beforehand, because it may block you.
     
  5. Tlg45

    Tlg45
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    Thanks, I'll try that right away and let you know.
     
  6. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

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  7. Tlg45

    Tlg45
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    Finally after uninstalling with steam as well as deleting the folder under steamapps the game still didn't start. After rereading the instructions you kindly gave me, I realized that I had forgotten to delete the folder in the documents. The game launched perfectly after that. I wonder what could have caused this problem. I thank you graciously for your help. I'm from France and we're all on lockdown because of the virus. It's always better with functional games. Have a nice evening.
     
  8. Giraffinator

    Giraffinator
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    It could've been a number of things; the game could've been corrupted in some way, either from an update or something else. Glad that helped!
     
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