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Unresponsive UI Process Crash everytime

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by R4NKING, Aug 19, 2020.

  1. R4NKING

    R4NKING
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    Since 0.20 my game crashes every time when i'm in the part selector for a while because of Unresponsive UI Process. Tried everything, deactivated Anti Virus, even Windows Defender, deactivated the firewall, deleted all mod and even made a clean install a few times. Safe Mode did nothing.
     
  2. Daisuke from Wii Sports

    Daisuke from Wii Sports
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    If your running on steam try verifying integrity of game files
     
  3. R4NKING

    R4NKING
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    tried verifying through steam and with the Support Tool, doesn't work
     
  4. Daisuke from Wii Sports

    Daisuke from Wii Sports
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  5. TylerZ1990

    TylerZ1990
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    I'm gonna go ahead and bump this thread and hopefully someone sees it that can help. I've been having the same issue since 0.20. Sometimes I can't even load the game up without it saying that. I've also followed the same steps and have had no luck.
     
  6. Dumotox

    Dumotox
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    Joined:
    Jan 23, 2019
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    I'am also having this issue. It happens for no reasons, when I load the game, a vehicule or use the AI. Since yesterday, I can't do anything, the game keeps crashing. I contacted the support team one month ago and nothing was made....
     
    • Agree Agree x 1
  7. TylerZ1990

    TylerZ1990
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    Read through this thread. if you follow what was said on here, you should have no issues. Hope this helps!
     
  8. reflex224

    reflex224
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    Sep 1, 2013
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    Where in this thread does it say how to fix it? All i see is someone saying verify files and then you said that didn't help, next thing you say follow what was said to fix it. What exactly did you do to fix this? I've been having this issue relentlessly since august and the support is basically useless
     
  9. FaceyDuck

    FaceyDuck
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    Contact the BeamNG team lmao
     
  10. reflex224

    reflex224
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    Have tried this multiple times and all they say is "turn off antivirus" or "reinstall game"
    Both of which I have done multiple times, and even completely uninstalled my anti-virus and it still happened.
    Guess it's just not meant to be anymore, After over 7 years of playing.
     
    • Like Like x 2
  11. Leeloo

    Leeloo
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    The Little Engine That Could
    BeamNG Team

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    We've been investigating these reports for a while, please do not skip creating a support ticket, as this will allow us to gather additional logs.

    The issue seems to be related to Asus' drivers on certain systems. As a workaround, please try the following:

    • Open Task Manager -> Startup apps
    • Find and remove:
      • SVLoadSense
      • SS2UILauncher.exe
      • SS2Svc32.exe
      • SS2Svc64.exe
    • Force stop them as well

    If you do not have Asus hardware but you're still experiencing this issue, please share your support ID: https://supportid.beamng.com/
     
    #11 Leeloo, Oct 23, 2020
    Last edited: Oct 23, 2020
    • Like Like x 2
  12. Bababoey

    Bababoey
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    I am also having this issue with an Alienware Aurora r8
     
  13. Leeloo

    Leeloo
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    The Little Engine That Could
    BeamNG Team

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    Have you tried the instructions in my previous post? If you did and didn't help, please share the support ID, we will take a look at the logs.
     
  14. Daystar

    Daystar
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    Aug 22, 2013
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    My avast virus scanner may have deleted the User Interface exe file! why cannot I verify my files through Steams integrity checker? I have no option for that!
    Is there a way to verify my installed files?
     
  15. Leeloo

    Leeloo
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    The Little Engine That Could
    BeamNG Team

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    Feb 19, 2020
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    Try adding both Steam and BeamNG to the antivirus exceptions list.
     
  16. Logan Mikael

    Logan Mikael
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    Jun 4, 2020
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    hello i back and i am behaved now
     
  17. Daystar

    Daystar
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    Aug 22, 2013
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    That's done... so now what should I do? re-install the game and potentially lose all my content Ie: Maps and Cars? please give a bit more help on this issue. Thank You devs
     
  18. CalliBeste

    CalliBeste
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    Oct 15, 2013
    Messages:
    13
    Same thing still happening to me, reported it over a month ago no one coming back to me, reinstalling didnt help, making a new folder in Documents neither and turning off my anti virus program didnt have an effect either. Its getting really annoying and i really hope they gonna come up with a fix
     
  19. Fluffy Panda

    Fluffy Panda
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    Global Moderator
    BeamNG Team

    Joined:
    Sep 16, 2020
    Messages:
    1,304
    Please submit a ticket here: https://support.beamng.com/
     
  20. CalliBeste

    CalliBeste
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    Oct 15, 2013
    Messages:
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    I already did, some month ago or so, but i can do it again next time it happens.
     
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