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  1. camarofan

    camarofan
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    Joined:
    Jan 18, 2013
    Messages:
    9
    So, i can't update the game. I've tried the last order option, and i get asked for my order ID.
    I've already emailed support for a copy, but i was wondering if anyone had a work around so i can update.
     
  2. Narwhal

    Narwhal
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    Joined:
    Aug 4, 2013
    Messages:
    1,698
    is the game already installed?
    if so run the updater in the game directory
     
  3. camarofan

    camarofan
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    Joined:
    Jan 18, 2013
    Messages:
    9
    I get the same error for version.txt
     
  4. pulley999

    pulley999
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    Joined:
    Jan 21, 2013
    Messages:
    825
    Try temporarily disabling your antivirus, and use the latest installer available from the Download page. It's worth noting that your old shortcuts will still launch the old game as the new installer will more than likely put your game in a new directory and not overwrite any of the existing files.
     
  5. camarofan

    camarofan
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    Joined:
    Jan 18, 2013
    Messages:
    9
    It asked for my Order ID.
     
  6. Alex_Crazy

    Alex_Crazy
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    Joined:
    Aug 8, 2013
    Messages:
    1
    Same here, update fails, here are update logs.
    Not sure where to find my order ID.
    Thanks in advance

    25.06.2014 22:20:35.174|INFO | Starting updater
    25.06.2014 22:20:35.174|INFO | trying to read Serial File...
    25.06.2014 22:20:35.175|INFO | serial successfully read from file: W:\TMP\Beam\BeamNG-DRIVE-0.3\serial.txt
    25.06.2014 22:20:35.175|INFO | using valid serial number
    25.06.2014 22:20:35.175|INFO | worker thread running...
    25.06.2014 22:20:35.426|INFO | own hash: 9EC9C3C0 [W:\TMP\Beam\BeamNG-DRIVE-0.3\update.exe]
    25.06.2014 22:20:35.426|INFO | === SYNC START ===
    25.06.2014 22:20:35.426|INFO | === 1.0 getting local version
    25.06.2014 22:20:35.427|INFO | version successfully read from file: W:\TMP\Beam\BeamNG-DRIVE-0.3\version.txt =
    25.06.2014 22:20:35.427|INFO | === 1.1 getting remote version
    25.06.2014 22:20:35.427|VERBO| getting remote version...
    25.06.2014 22:20:35.434|INFO | Detecting proxy settings ...
    25.06.2014 22:20:35.442|INFO | detected automatic proxy configuration, getting config...
    25.06.2014 22:20:35.490|INFO | no proxy detected.
    25.06.2014 22:20:35.490|VERBO| downloading with 1 concurrent connections.
    25.06.2014 22:20:35.490|VERBO| JOB 000| started: version.txt
    25.06.2014 22:20:36.093|ERROR| JOB 000| retry 1
    25.06.2014 22:20:39.093|VERBO| JOB 000| started: version.txt
    25.06.2014 22:20:39.382|ERROR| JOB 000| retry 2
    25.06.2014 22:20:44.381|VERBO| JOB 000| started: version.txt
    25.06.2014 22:20:44.966|ERROR| JOB 000| retry 3
    25.06.2014 22:20:53.966|VERBO| JOB 000| started: version.txt
    25.06.2014 22:20:54.453|ERROR| JOB 000| finally failed after 4 tries: version.txt
    25.06.2014 22:20:57.631|ERROR| broken job 000 / version.txt
    25.06.2014 22:20:57.631|INFO | === Update complete ===
    25.06.2014 22:20:57.631|INFO | 0 files changed
    25.06.2014 22:20:57.631|INFO | 0 new files
    25.06.2014 22:20:57.631|INFO | downloaded 672 B in 22 s
    25.06.2014 22:20:57.631|INFO | === DONE ===
    25.06.2014 22:20:57.633|ERROR| error opening file for reading: version.txt
    25.06.2014 22:20:57.662|INFO | wrote version into file: W:\TMP\Beam\BeamNG-DRIVE-0.3\version.txt

    P.S.: Updater is added to firefall exceptions etc.

     
  7. SixSixSevenSeven

    SixSixSevenSeven
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    Joined:
    Sep 13, 2013
    Messages:
    6,960
    If you guys already have the game you should have a serial.txt file which should have your ID in it
     
  8. pulley999

    pulley999
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    Joined:
    Jan 21, 2013
    Messages:
    825
    ...or just get it from the "Download" page, heckuvalot easier than surfing through the old game files and copying something to the new directory.
    text made bigger so future lazy people who couldn't be bothered to read past the OP and skimmed the rest of the thread don't endlessly bump it
    To get rid of the version.txt error, shut off your antivirus. Don't even bother with trying to add an exception. 9 times out of 10 antivirus exceptions won't work because of how interdependent files are. Sure, you may have excepted the updater, but what about all of the files it downloads?

    To get your serial key, look here.
     
    #8 pulley999, Jun 26, 2014
    Last edited: Jun 26, 2014
  9. Jujune

    Jujune
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    Joined:
    Aug 5, 2013
    Messages:
    1,116
    Download page asks for Order ID, not Serial ID.
    Also, we are not blinde.
     
  10. pulley999

    pulley999
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    Joined:
    Jan 21, 2013
    Messages:
    825
    Well, fantastic! The download page has both!

    EDIT: You never linked your order, did you? If you bought the game in the first 3 days you were supposed to re-click the registerProduct link so that the download page would work for you. Anyone after that should've been done with the account upgrade process.
     
  11. Jujune

    Jujune
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    Joined:
    Aug 5, 2013
    Messages:
    1,116
    Ehm no?

    order.PNG

    What?

    Oh i forgot to say i also cant update to 0.3.2 and i dont have my order ID.
     
    #11 Jujune, Jun 26, 2014
    Last edited: Jun 26, 2014
  12. pulley999

    pulley999
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    Joined:
    Jan 21, 2013
    Messages:
    825
    So, you can't update to 3.2 because you lost your order ID? Contact support about that one, ask them to resend the e-mails. This is what the page is supposed to look like if you'd followed the correct process:
    wut.jpg
     
  13. camarofan

    camarofan
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    Joined:
    Jan 18, 2013
    Messages:
    9
    I must've missed those days.
    I'll wait for support to get back to me, and hope i have a new computer by then
     
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