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gpu not responding

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by crabberu, May 6, 2022.

  1. crabberu

    crabberu
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    almost every time i load in a world i get ¨gpu not responding¨ error and i dont know what to doand ive tried clearing cashe and reinstalling gpu drivers and it dosent work
     
    #1 crabberu, May 6, 2022
  2. PowerstrokeHD

    PowerstrokeHD
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    What GPU do you have? If it is below system requirements, that is most likely the reason why.
     
    #2 PowerstrokeHD, May 6, 2022
  3. crabberu

    crabberu
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    i have a gtx 1060 and the recommended is a gtx 970
     
    #3 crabberu, May 6, 2022
    Last edited: May 6, 2022
  4. Fluffy Panda

    Fluffy Panda
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    #4 Fluffy Panda, May 7, 2022
  5. crabberu

    crabberu
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    #5 crabberu, May 7, 2022
  6. PowerstrokeHD

    PowerstrokeHD
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    That must be an issue on your end.
     
    #6 PowerstrokeHD, May 9, 2022
  7. Fluffy Panda

    Fluffy Panda
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    Do you use any antivirus software?
     
    #7 Fluffy Panda, May 11, 2022
  8. crabberu

    crabberu
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    no not really
    --- Post updated ---
    hey i got it
    130173 the support ID
     
    #8 crabberu, May 11, 2022
  9. Fluffy Panda

    Fluffy Panda
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    Please follow these steps:

    - Open your Userfolder (Launcher → Manage User Folder → Open in Explorer)
    - Navigate one level up and find the folder with the latest version of the game
    - Create a backup of this folder by renaming it, for example, `0.24 backup`
    - The game will create a new folder
    - Launch the game
     
    #9 Fluffy Panda, May 11, 2022
  10. crabberu

    crabberu
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    it crashed still
     
    #10 crabberu, May 11, 2022
  11. Fluffy Panda

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    please share your support ID again. I need to check updated logs
     
    #11 Fluffy Panda, May 11, 2022
  12. crabberu

    crabberu
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    130173
     
    #12 crabberu, May 11, 2022
  13. lyndon123

    lyndon123
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    ok. right-click on your start button and press device manager:
    upload_2022-5-11_21-13-38.png


    then from there, expand the display adapters section:
    upload_2022-5-11_21-14-30.png


    then, right-click on the display adapter (in this case my 2060 super) and press properties:
    upload_2022-5-11_21-15-32.png

    From there, press the driver tab at the top:
    upload_2022-5-11_21-16-29.png

    from there, you will see the driver date and version (as highlighted) please could you let us know this information?
    upload_2022-5-11_21-17-35.png
     
    #13 lyndon123, May 11, 2022
  14. Fluffy Panda

    Fluffy Panda
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    Please carefully follow provided instructions and submit a new Support ID
     
    #14 Fluffy Panda, May 11, 2022
  15. crabberu

    crabberu
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    date:2022-04-20
    version:30.0.15.1259
    unit;gtx 1060 6gb from asus
    support ID:130183
    --- Post updated ---
    i tried do a clean install but no succes
     
    #15 crabberu, May 12, 2022
    Last edited: May 11, 2022
  16. lyndon123

    lyndon123
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    your drivers are a little out of date, try this: https://www.nvidia.com/en-gb/drivers/results/189002/

    also, what is your ram and processor? also your entire system?
     
    #16 lyndon123, May 12, 2022
  17. Fluffy Panda

    Fluffy Panda
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    Joined:
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    Please follow these steps:

    - Open your Userfolder (Launcher → Manage User Folder → Open in Explorer)
    - Navigate one level up and find the folder with the latest version of the game
    - Create a backup of this folder by renaming it, for example, `0.24 backup`
    - The game will create a new folder
    - Launch the game
     
    #17 Fluffy Panda, May 12, 2022
  18. lyndon123

    lyndon123
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    @Fluffy Panda sounds like they already did refresh their local game folder
     
    #18 lyndon123, May 12, 2022
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