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Access in downloads impossible (I am French and endowed)

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by james03021, Aug 18, 2013.

  1. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7
    Hello, here is my problem

    Yesterday I have to buy beamNG on your site, and I still have no access to the showroom allowing to download cars and grounds.

    Furthermore I have to pay the second thinking license(Bachelor's degree) to have made an error during the first purchase!!!

    I look for a solution has these two problems!!

    I am French and I have a hard time with English, thank you for your patience and for your clear explanations and precises

    Thank you in advance
     
  2. youdidwhat!!

    youdidwhat!!
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    Joined:
    Feb 8, 2013
    Messages:
    723
    upgrade your account
     
  3. blinkingyellow

    blinkingyellow
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    Joined:
    Mar 9, 2013
    Messages:
    276
  4. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7

    Thank you for the fast answer but I do not find to put how has in the daytime my account!!!

    Is it possible that the admin still is not to activate my account and would thus be the reason why I have no access has certain parts(parties) of the site???
     
  5. 0xsergy

    0xsergy
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    Joined:
    Aug 5, 2012
    Messages:
    289
    Click the 2nd link you received in your email containing the key for the game and other such things to upgrade your account. If that doesn't work PM tdev with your order # and email of the account.
     
  6. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7

    I think that my account is always in wait(expectation) of activation because I always have the same message:

    James03021, you have no permission to reach this page. It could be due to one or several reasons:

    Your user's account can have enough privileges to reach this page. Do you try to modify the message of anybody else, to reach the functions(offices) of administration or any other privileged system?
    If you try to post, the administrator(director) can have deactivated your account, or he can be in wait(expectation) of activation.

    It is all the same annoying and I hope that that is going to settle(adjust) quickly
     
  7. bhorton

    bhorton
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    Joined:
    Aug 15, 2013
    Messages:
    628
    Are you sure that you bought the game?
     
  8. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7
    Of course whom I am on to have bought him(it), I even bought him(it) twice because I thought of credit note make an error!!! I have both invoices in my e-mails, but none of both licenses(Bachelor's degrees) allows me to go to the forum to download cars and grounds!!!

    C is all the more annoying to have spent moremoney(silver) than planned, but is not it the problem, I want to be able to download has my way the options proposed...

    I am sorry if it is not clear but I use a translator!!
     
  9. Austin

    Austin
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    Joined:
    Aug 3, 2013
    Messages:
    223
  10. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7

    I tried both links because two purchases and nothing changes, I still have no access to the forum!!! And the used e-mail address is the maid I have only one of it!!
     
  11. Timmer

    Timmer
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    Joined:
    Sep 29, 2012
    Messages:
    9
    English : There is a second link in your mail(in 1 mail) that makes your account at the forum full,otherwise copy the text of your mail and paste it to translate.google.fr

    french: Il ya un second lien dans votre courrier (en 1 poste) qui fait ? votre compte sur le forum complet, sinon copier le texte de votre courrier et de le coller ? translate.google.fr

    sorry if it isn't the correct grammar but maybe it will be readable for you.
     
  12. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7

    Yes yes I clicked well this link, the one who is below my license(Bachelor's degree) and above my invoice!!! And I still have no access to the forum!!! He(it) has can be a waiting time there I do not know?!?! But it begins must to be long (I had understood well the message but thank you for being given to you of the evil to explain to me!)
     
  13. tdev

    tdev
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    Developer
    BeamNG Team

    Joined:
    Aug 3, 2012
    Messages:
    3,030
    upgraded your account - have fun.
     
  14. james03021

    james03021
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    Joined:
    Aug 17, 2013
    Messages:
    7

    ONE THANK YOU HAS YOU YOUR(YOURS) ASSISTANT!!! Thank you for the refund(repayment) of my purchase too, and thank you has you to have freed the problem, I knew that I was not crazy AHAH

    Seriousness thank you very much
     
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