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I payed for the game. Why can't I play it?

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by arrelin1, Oct 19, 2013.

  1. arrelin1

    arrelin1
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    I payed for the game, downloaded, extracted, installed. I clicked the desktop icon and BeamNG wouldn't work. it went straight to an error screen. It said to send a report. So I did. I need this fixed. I payed money for the game and I want to play it!
     
  2. gabester

    gabester
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    Vehicle Director
    BeamNG Team

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    It is alpha software; there are bound to be problems. Can you give any more specific information, including computer specs and operating system? We would be happy to give a refund if you cannot get it working.
     
  3. Statefan0826

    Statefan0826
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    Did you reinstall it? My game kept freezing when loading up but then I reinstalled and it was fixed. Make sure you try that if you haven't.
     
  4. arrelin1

    arrelin1
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    Windows 7
    HP Z820
    32 GB RAM
    2 TB Storage Space
    3 GigaHertz

    I have reinstalled a bunch of times. In the installer, It asks to update and I say yes and it crashes. I also have tried no and it installs but when I run the program, it crashes. I have tried to install in different places as well, but it WONT WORK!!
     

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  5. gabester

    gabester
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    Vehicle Director
    BeamNG Team

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    Do you... have a video card? I think your computer is way below the minimum requirements. I'll give you a refund.
     
  6. arrelin1

    arrelin1
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    As i said in the email, I have a NVIDIA GTX video card. My computer has 16 CORES. It's not under the requirements and I really don't want a refund, I want the game!
     
  7. defib

    defib
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    16 cores... You got some big money, eh?
     
  8. arrelin1

    arrelin1
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    Yep, I work for a film studio so it's my home workstation
     
  9. pf12351

    pf12351
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    Umm, 16 cores? I am finding that hard to believe, you're saying that you literally have 4 quad cores. Along side 32GB RAM. That's just unreal.
     
  10. deject3d

    deject3d
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    please do not post in his thread if you are not contributing to solving his problem. you can clearly read the z820 workstation available configurations here:

    http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/Z820_datasheet-highres.pdf


    two quad-core intel xeon processors with hyper threading enabled = 16 cores. this is pretty standard stuff for professional film work.
     
  11. Zappymouse

    Zappymouse
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    Workstation PCs tend to be complete donkeyballs at gaming, mainly due to the FirePro/Quadro cards. I can't begin to fathom what could be the problem with your system, since you claim it has a GTX card.

    ...Have you tried turning it off and turning it back on?
     
  12. tdev

    tdev
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    Developer
    BeamNG Team

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    Uh, not good. I will try to find your error report in the hundred others. Hopefully we will find the cause then. Sorry for the problems though :\

    And its awesome to have our software being tested on such a rig :)
     
  13. SixSixSevenSeven

    SixSixSevenSeven
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    Thats a workstation computer. They do literally have dual or even quad CPU sockets...
    hell, for a workstation, 32 is not remotely unusual, they sometimes kit them out with 64gb.
     
  14. arrelin1

    arrelin1
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    If you can help me get it working, I can give you details findings. I use my monster for HD television and film work, so I was hopin it could handle your game. Gave issued a refund, but I would like to play it, so what can we do?
     
  15. Statefan0826

    Statefan0826
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    Do you mean like a HP computer? I think I might have heard somewhere that HP's weren't very good gaming computers... ALSO,
    if you cannot get this game to work, there is a game called Rigs of Rods (if you haven't heard of it) and it is actually pretty old and not as graphicy, but it is actually kind of fun to use for smashing cars and has loads of content (some of the content didn't work for me, but not much content actually is broken/not working) and you might like it I guess. Just a suggestion.
     
  16. Bullinator30

    Bullinator30
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    HP Makes just fine gaming computers, to let you know. I do not personally use an HP but I know several gamers who use an HP and a few who even use an HP laptop, they have almost no problems on way lower specs then this guy has. And I envy this guys computer. I just don't have that much money on me right now.
     
  17. Statefan0826

    Statefan0826
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    I guess... I know Toshiba isn't the best... (right?)
     
  18. arrelin1

    arrelin1
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    I will be home in a few hours and will be able to send another error report. Also, please contact me by email genecrunk@yahoo.com
     
  19. SixSixSevenSeven

    SixSixSevenSeven
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    I guess you know little about computers right? OEM (tohsiba, dell, HP or whoever) makes eff all difference mate. HP just make the lovely plastic/metal mould, maybe a motherboard (although usually they don't do that either and farm that off to someone else) and then throw parts from *other* manufacters inside it. An HP computer is not going to be inherently less suitable than a toshiba computer for any task.
    CPU's come from intel, AMD or more rarely VIA (you likely won't come across VIA as a consumer). RAM from a few manufacturers. GPU's from intel (integrated graphics only, usually built into the CPU on recent chips, motherboard on older computers), NVidia (dedicated graphics cards only, but in the case of laptops they often share the same circuit board for the motherboard and graphics card so its not interchangeable, all the parts of the GPU go onto the motherboard) or AMD who do both integrated and dedicated graphics. Hard drives from samsung, western digital, seagate and a few others. Screens, phillips, samsung, LG and sharp I think are big players. Keyboards HP may make themselves, trackpads are usually synaptics.

    Your statement that HP computers are not suitable for gaming is entirely false. I am going to presume that you didn't even read the guys hardware specs, he is using a high end workstation machine that even a computer enthusiast might even be a little jealous of (although I have known enthusiasts to build machines capable of outperforming this one, those are custom built machines though not off the shelf). His workstation would have probably completed a million benchmark tests by the time you have typed your post :p (slight exaggeration there but its powerful).

    As for toshiba not being the best. In terms of build quality for the part they do make (the plastic enclosure), god they are awful, I am yet to handle a toshiba laptop and not felt absolutely repulsed by how flimsy they have felt in my hands. Casing pops open repeatedly on stepdads toshiba satellite too.
     
  20. arrelin1

    arrelin1
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    Amen! Also, if BeamNG wants any videos done, I will edit for free if you can get my game working!
     
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