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Support Troubleshooter Known Issues Bug reporting

When downloading large maps (Utah, USA) gives an error

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by azmi222124rr, Apr 16, 2017.

  1. azmi222124rr

    azmi222124rr
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    Messages:
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    When downloading large maps (Utah, USA) gives an error, error you can see in the screenshot, what to do?
    It appeared after updating to 0.9
     

    Attached Files:

    • Screenshot_4.png
    • Screenshot_3.png
    #1 azmi222124rr, Apr 16, 2017
  2. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

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    Please write in English.

    Replicate the issue.
    Then in the launcher do the following:
    Press the SUPPORT button.
    Wait for the integrity check
    Press 'Already in contact with support' button
    Press 'Submit Information' button
    Wait a few seconds
    Provide me the Support ID the program gives you
     
    #2 Nadeox1, Apr 16, 2017
  3. azmi222124rr

    azmi222124rr
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    okey
    --- Post updated ---
    Your Support ID is: 13885
     
    #3 azmi222124rr, Apr 16, 2017
  4. Nadeox1

    Nadeox1
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    BeamNG Team

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    Your PC doesn't have enough available RAM according to your logs.
    The game detects only 3.5GB of RAM available.
    4GB are the minimum required.
     
    #4 Nadeox1, Apr 16, 2017
  5. azmi222124rr

    azmi222124rr
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    Your
    okay I know thanks for the quick response)
     
    #5 azmi222124rr, Apr 16, 2017
  6. Badboy Dannyboy

    Badboy Dannyboy
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    I have the same problem since the new update 9.0 but worked fine before the update and I have reinstalled the game a number of times and it keeps giving me an error message saying I have exceeded virtual limits and says I need to change my operating system to 64bit my laptop is already 64bit
     
    #6 Badboy Dannyboy, Apr 27, 2017
  7. Nadeox1

    Nadeox1
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    BeamNG Team

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    How much RAM (and available RAM) does your PC has before running the game?
     
    #7 Nadeox1, Apr 28, 2017
  8. Badboy Dannyboy

    Badboy Dannyboy
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    its just under 4 GB
     
    #8 Badboy Dannyboy, May 5, 2017
  9. SimplyGaming

    SimplyGaming
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    The game needs a minimum of 4GB ram to run, so your laptop can not run BeamNG
     
    #9 SimplyGaming, May 5, 2017
  10. Badboy Dannyboy

    Badboy Dannyboy
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    I know that but it run all the maps fine before 9.0 update came out that's the bit I don't understand
     
    #10 Badboy Dannyboy, May 9, 2017
  11. Nadeox1

    Nadeox1
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    BeamNG Team

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    The game could use more or less RAM, especially since at this stage a lot of things are finalized.
    RAM usage can vary with updates, but the fact you are already starting from a PC that does not meet the minimum requirements is not helping.
     
    #11 Nadeox1, May 9, 2017
  12. Badboy Dannyboy

    Badboy Dannyboy
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    ok thank you
     
    #12 Badboy Dannyboy, May 9, 2017
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