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Garage Issues

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by barbersm98, Dec 28, 2016.

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  1. barbersm98

    barbersm98
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    When I go into the garage, I cannot select other vehicles besides the Barstow. Please help! Thanks!
     
    #1 barbersm98, Dec 28, 2016
  2. BowlerHatJack

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    Go into safe mode. If the problem is solved then a mod is doing the issue.
     
    #2 BowlerHatJack, Dec 28, 2016
  3. barbersm98

    barbersm98
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    I did, but I am still having the same problem.
     
    #3 barbersm98, Dec 28, 2016
  4. Nadeox1

    Nadeox1
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    What resolution are you using?
    Below or equal to 720p you may not see some elements correctly.
    On the left-side of the screen you should see a little arrow pointing right. Click it to cycle all the cars available.
     
    #4 Nadeox1, Dec 28, 2016
  5. barbersm98

    barbersm98
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    My resolution is at 1600p, and after cycling through all the cars, the only variant is still the Barstow, even after clearing the cache.
     
    #5 barbersm98, Dec 28, 2016
  6. Nadeox1

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    Open the garage and press ALT+O.
    Copy here the link of the page you get.

    If you go in freeroam, does other cars appears in the vehicle selector?
     
    #6 Nadeox1, Dec 29, 2016
  7. barbersm98

    barbersm98
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    When I am in freeroam, all of the cars, trucks, and props are available. It is just in the garage that I am having issues.
     
    #7 barbersm98, Dec 29, 2016
  8. Nadeox1

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    #8 Nadeox1, Dec 29, 2016
  9. barbersm98

    barbersm98
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    I performed a clean install, but am still having the same issue.
     
    #9 barbersm98, Dec 29, 2016
  10. Nadeox1

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    Can you please tell me your exact game resolution?
    What happens if you use 1280x720? (Just to test)
     
    #10 Nadeox1, Dec 29, 2016
  11. barbersm98

    barbersm98
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    1600*837 at 60h

    Nothing really happened when I changed the resolution, it just decreased the window size.
     
    #11 barbersm98, Dec 29, 2016
  12. Nadeox1

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    Ok, so it doesn't seem to be a scaling issue.

    When you did a clean reinstall, are you 100% sure you deleted also the Documents/BeamNG.Drive folder?

    If yes, open the garage again, then close it and do this:
    Press the SUPPORT button in the game launcher.
    Follow the instructions and press 'Submit Informations.
    Our 'BeamNG.Support' page should open now.
    In this page only provide me the 'Support ID' (it's a 4 numbers code).
    Then you can close the page, there is no need to send another Support Ticket.

    It will allow me to have a look at your game logs.
     
    #12 Nadeox1, Dec 29, 2016
  13. barbersm98

    barbersm98
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    I am sure I deleted the BeamNG.Drive folder, and sent a support ticket. Another thing, I verified the integrity and it said no files were incorrectly downloaded.
     
    #13 barbersm98, Dec 29, 2016
    Last edited: Dec 30, 2016
  14. Nadeox1

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    ...

    I just needed you to give the 4-Number code you saw on that page here. I specified to not send a Support Ticket
     
    #14 Nadeox1, Dec 30, 2016
  15. barbersm98

    barbersm98
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    It would not let me send the code without filling out the rest of the information. Sorry.
     
    #15 barbersm98, Dec 30, 2016
  16. Nadeox1

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    It will.
    Look, I press SUPPORT then I press Submit Information.
    This page will then open:

    I need this code. Just copy it and close the page, as I said, that's all I need.
     
    #16 Nadeox1, Dec 30, 2016
  17. barbersm98

    barbersm98
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    8591
     
    #17 barbersm98, Dec 31, 2016
  18. Nadeox1

    Nadeox1
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    Ok, apparently that wasn't much helpful, because the latest thing you did before sending another Support ID wasn't opening the garage, so nothing regarding it appears in the logs.

    But I see you have a lot of mods.
    When you did a clean reinstall, you put your mods back or you left them out before checking the Garage again?
     
    #18 Nadeox1, Dec 31, 2016
  19. barbersm98

    barbersm98
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    I put them back, but I could remove them if that would be helpful.
    here is the support code, but this time, I closed the garage before opening support.
    8622
     
    #19 barbersm98, Dec 31, 2016
  20. Nadeox1

    Nadeox1
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    Ok, nothing wrong in the log.
    But I tried to use your same resolution:


    This is just a scaling issue.
    We are aware the garage has some issues with them.

    Your particular resolution ( 1600x837 ) seems to make the left-selector somewhere than it's supposed to.
     
    #20 Nadeox1, Dec 31, 2016
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