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NO sound at all?

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by johnasdalboe, Jul 13, 2018.

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  1. johnasdalboe

    johnasdalboe
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    Hi folks. I have absolutely no sound in my BeamNG.drive? Haven't had for like 2 months, but wouldn't waste your time, so tried to figure it out myself, with NO result. have tried everything there is to try, but please try to hit me up with a solution anyways, I am desperate for help :-(
     
    #1 johnasdalboe, Jul 13, 2018
  2. JonasTMT

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    Mods enabled? If yes, try without them. If it still persists, try this: https://wiki.beamng.com/BeamNG_FAQ#How_do_I_perform_a_clean_reinstall.3F
     
    #2 JonasTMT, Jul 13, 2018
  3. Nadeox1

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    #3 Nadeox1, Jul 13, 2018
  4. johnasdalboe

    johnasdalboe
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    37398 is the support id
     
    #4 johnasdalboe, Jul 14, 2018
  5. Nadeox1

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    The game is not seeing any audio hardware to use.
    Please try to delete your 'settings' folder in Documents/BeamNG.drive and check again.
    If persists, try to reinstall your audio drivers, which has commonly solved similar issues.
     
    #5 Nadeox1, Jul 14, 2018
  6. johnasdalboe

    johnasdalboe
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    How do I reinstall my audio drivers exactly? i really appriciate your help, i will let you know that :)
    --- Post updated ---
    I found out how to do that, but it didn't work :-(
     
    #6 johnasdalboe, Jul 14, 2018
  7. Nadeox1

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    You tried to delete the settings folder too?
     
    #7 Nadeox1, Jul 14, 2018
  8. johnasdalboe

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    Yes exactly, and it hasn't worked. :-(
     
    #8 johnasdalboe, Jul 14, 2018
  9. Nadeox1

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    How did you install your audio drivers exactly?
    Also, what kind of audio device you have? (speakers? headphones? etc.. How is it connected?)
     
    #9 Nadeox1, Jul 14, 2018
  10. johnasdalboe

    johnasdalboe
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    i found i guide to do it on ugetfix.com:
    1. Press Windows key + R to open Run dialog.
    2. Type devmgmt.msc and press Enter
    3. OR right-click on Windows key and select Device Manager
    4. Expand the Sound, video and game controllers
    5. Right-click on the Realtek High Definition Audio Driver and select Uninstall
    6. If you are asked for a confirmation, mark the box next to Delete the driver software for this device and press OK
    7. Reboot your PC
    8. After that, open Device Manager as explained in the steps 1-3
    9. Expand the Sound, video and game controllers again
    10. Right-click on the Realtek High Definition Audio Driver and click Scan for hardware changes
    11. If the system fails to detect the missing driver and install its latest version automatically, you’ll have to navigate to the official Realtek website and download the latest version of the Audio Driver corresponding with you Windows 10 type (32 or 64 bit
    I did exactly like it said, and that hasn't worked either. :-(
    I have a big sound system, which is just plugged into my pc, by AUX. Everything else works: games, youtube, spotify, facebook, everything except Beam NG.
     
    #10 johnasdalboe, Jul 14, 2018
  11. Nadeox1

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    Did you what point 11 said? (downloading the newest drivers)
     
    #11 Nadeox1, Jul 14, 2018
  12. johnasdalboe

    johnasdalboe
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    Yes, i just did that as well. No result either :-( I'm really curious about what the problem is, because i dont see other in the forum, having these troubles with the sound...
     
    #12 johnasdalboe, Jul 14, 2018
  13. JonasTMT

    JonasTMT
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    It may sound like a stupid question, and I may have overread something, but does the game 'see' (detect) your audio device?
     
    #13 JonasTMT, Jul 14, 2018
  14. Nadeox1

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    It does and doesn't.
    It does list the device, but it does not use it (the game uses whatever it's set on Windows in 0.13)

    @johnasdalboe
    Could you please make sure your game is up to date to version 0.13, and delete the 'settings' folder in Documents/BeamNG.drive and then check again?
    If persists, give another Support ID please: https://wiki.beamng.com/Support#A_developer_asked_for_a_Support_ID
     
    #14 Nadeox1, Jul 15, 2018
  15. johnasdalboe

    johnasdalboe
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    The game is from Steam and it is 100% version 0.13, and I tried to do what you asked, but it didnt help anything :-( I dont know if its normal, but in "audio provider" i cant choose anything else than "FMOD". Here is the support id: 37575.
     
    #15 johnasdalboe, Jul 16, 2018
  16. Nadeox1

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    For some reason we did not receive the files we needed.
    Can you send another Support ID? (as well make sure that your antivirus/firewall is not blocking the support tool)
     
    #16 Nadeox1, Jul 17, 2018
  17. johnasdalboe

    johnasdalboe
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    The new ticket is 37572
     
    #17 johnasdalboe, Jul 17, 2018
  18. Nadeox1

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    I was confirmed that there is no audio errors in your logs (unlike I said earlier)
    The game is loading sounds fine and is using 'Speakers (Realtek High Definition Audio)'.

    Do you have any third-party programs that manages audio for you? (maybe some software that came with your device?)
     
    #18 Nadeox1, Jul 17, 2018
  19. johnasdalboe

    johnasdalboe
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    Now i have deleted 10-15 programs that i dont know, or not use anymore. After that, i opened up Driver Booster, and updated the 'sound, video and game controllers' from realtek. Then i restarted my computer, and tried to start the game up. Still no sound...
     
    #19 johnasdalboe, Jul 17, 2018
  20. Nadeox1

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    I'm afraid there is only that much I can assist here unfortunately.
    If the problem was actually coming from the game, then it would have been probably easier for everybody.
    But since the logs literally have no sign of anything in the sounds not working (they would it it was the case), I can only suggest you to look into all the 'external' programs and things like that than can be conflicting with the game.

    I would also not trust these third-party 'driver updating' softwares over getting the drivers myself from the producer's website.
    If you can/have the possibility, doing a Windows reinstall/formatting may really help you.
     
    #20 Nadeox1, Jul 18, 2018
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