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"Waiting UI" game crash upon loading up

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by JJ_Spooney, May 2, 2016.

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  1. JJ_Spooney

    JJ_Spooney
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    Every time I load the game up I get a grey screen saying "Waiting UI" and 5 seconds later it cuts off and tells me to do a bug report, I have reinstalled the game and deleted all files within the game to see if this would fix the process but it doesn't. If I download the older beta version of the game it works but that's the outdated version of the game so I reinstalled the new version of the game after deleting the content from the old version and I still get the same issue.

    Is this a computer side issue or is it a game side issue, this bug has only started happening in the past week and I've never had an issue with it before.

    Can someone please help me solve this issue.

    I have attached a screenshot to this post, many thanks
    JJ_Spooney
     

    Attached Files:

    • beamng broke.png
    #1 JJ_Spooney, May 2, 2016
  2. Funky7Monkey

    Funky7Monkey
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    There may be some problem with the UI and something else about your system. What are your system specs? The UI is chromium based, so you may want to try playing without antivirus software active (some antivirus software can be, well, weird).
     
    #2 Funky7Monkey, May 2, 2016
  3. JJ_Spooney

    JJ_Spooney
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    Windows 10 64Bit
    AMD A8-6600K APU with Radeon(tm) HD Graphics (4 CPUs), 3.90 GHz
    AMD Radeon R7 200 Series 4GB
    12GB Ram


    AVG Anti-Virus
    AVG TuneUp
    AVG Driver Updater
    (Always used these since I've had my computer and never had issues with it before)

    Would it be something to do with my monitor setup because looking at my directx diagnostics tool the monitors are in "1920x1080 (32Bit) (60Hz)" although I've always used these monitors since owning BeamNG and never had issues with them either.
     
    #3 JJ_Spooney, May 2, 2016
  4. Nadeox1

    Nadeox1
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    BeamNG Team

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    Go to Steam, Right-Click BeamNG.Drive in the library, go to options and then Local Files tab. Press the 'Browse Local Files' button.
    Run 'support.exe' in the folder that opens and press the 'Submit Information' button.
    Leave here your ID.
     
    #4 Nadeox1, May 2, 2016
  5. JJ_Spooney

    JJ_Spooney
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    Ticket ID: 715
     
    #5 JJ_Spooney, May 2, 2016
  6. Nadeox1

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    Can you make sure your AVG software isn't interfering or blocking the game in any way?
    What happens if you run the game manually, as administrator, from the Steam/Steamapps/Common/BeamNG.Drive/Bin64 folder.

    If that doesn't work, running the game from the Bin32 folder helps?
     
    #6 Nadeox1, May 2, 2016
  7. JJ_Spooney

    JJ_Spooney
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    The game runs in 32Bit but isn't that blocking half of the recommendations out to actually play the game, are there any solutions to getting it running in 64Bit
     
    #7 JJ_Spooney, May 2, 2016
  8. Nadeox1

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    Uh, the logs says the game is already running in 64bit mode.
    You can see that from the game title (x64 or x86)
     
    #8 Nadeox1, May 2, 2016
  9. JJ_Spooney

    JJ_Spooney
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    when loading into 64bit it comes up with the "Waiting UI" and crashes again
     
    #9 JJ_Spooney, May 2, 2016
  10. Nadeox1

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    #10 Nadeox1, May 2, 2016
  11. JJ_Spooney

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    I'm having no luck at all with this, the programs on that link I've attempted to look for and not managed to find them in my System32 and I have disabled my anti-virus to check to see if that is the issue and I still get the same crash
     
    #11 JJ_Spooney, May 2, 2016
  12. Nadeox1

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    I can't do much apart from telling you to check and recheck the programs that are running on your PC.
    One of them is causing that, and I can't tell which one (I would if I can).

    Try to open the Task Manager, go to processes and take screenshots of all the processes running.
     
    #12 Nadeox1, May 3, 2016
  13. JJ_Spooney

    JJ_Spooney
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    I've disabled my AVG process and tried without it and still the same issue.

    This is my task manager.
     

    Attached Files:

    • Task manager.png
    #13 JJ_Spooney, May 3, 2016
  14. Nadeox1

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    AVG Online Shield Service.

    This may be the thing.
    Our UI is based of chromium, so some programs detects it as web browser and try to hook in the game (in the 64-bit version), causing tons of problems.
    You tried with that thing disabled completely?
     
    #14 Nadeox1, May 4, 2016
  15. SixSixSevenSeven

    SixSixSevenSeven
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    AVG is still running there
     
    #15 SixSixSevenSeven, May 4, 2016
  16. JJ_Spooney

    JJ_Spooney
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    That's screenshots with AVG running but I have disabled it before and it still didn't work, you asked for screenshots so I took screenshots when I opened the thread
     
    #16 JJ_Spooney, May 4, 2016
  17. jamesgemma500

    jamesgemma500
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    Disable the Avg protection
     
    #17 jamesgemma500, May 4, 2016
  18. JJ_Spooney

    JJ_Spooney
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    Like before, I've tried these things people are suggesting to me none of them work
     
    #18 JJ_Spooney, May 4, 2016
  19. jamesgemma500

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    Take a screenshot and show me how you disabled it
     
    #19 jamesgemma500, May 4, 2016
  20. Nadeox1

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    When you disabled AVG, there were no traces of its processes in the Task Manager? Sometimes some services may still be running.

    If possible, boot Windows in safe mode (should avoid all auto-running software to start with Windows), and try to see if the game launches in 64bit mode.
     
    #20 Nadeox1, May 4, 2016
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