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0.4.3.2 crashes upon loading any terrain

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by gigawert, Nov 22, 2015.

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  1. torsion

    torsion
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    It's got me curious. ;-)
     
    #21 torsion, Nov 25, 2015
  2. 1UZ-FE

    1UZ-FE
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    Yes, thanks for helpin a brotha out! Anyhow I don't mind, here it is:

    Name Version
    erLT 1.20.138.34
    Visual Studio 2012 x64 Redistributables 14.0.0.1
    Skype™ 7.3 7.3.101
    CameraHelperMsi 13.51.815.0
    LWS Twitter 13.30.1346.0
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
    Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 12.0.21005
    LWS Webcam Software 13.51.815.0
    LWS YouTube Plugin 13.31.1038.0
    Tether 1.0.1
    bl 1.0.0
    LWS Facebook 13.50.854.0
    ph 1.0.0
    Microsoft ASP.NET MVC 4 Runtime 4.0.40804.0
    AVG 2015 15.0.6176
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 9.0.30729.6161
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 9.0.21022
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 11.0.61030
    AVG 2015 15.0.4460
    LWS Pictures And Video 13.51.815.0
    Native Instruments Guitar Rig 4 4.1.1.1845
    7-Zip 9.38 (x64 edition) 9.38.00.0
    Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
    Google Update Helper 1.3.28.15
    Visual Studio 2012 x86 Redistributables 14.0.0.1
    Native Instruments Controller Editor 1.2.5.409
    LWS WLM Plugin 1.30.1201.0
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 11.0.61030
    Microsoft Visual C++ 2005 Redistributable 8.0.61001
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 11.0.61030
    LWS Launcher 13.51.828.0
    LWS Gallery 13.51.827.0
    Microsoft Silverlight 5.1.40728.0
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 11.0.61030
    LWS Help_main 13.51.828.0
    Logitech Gaming Software 5.10 5.10.127
    LWS Motion Detection 13.51.815.0
     
    #22 1UZ-FE, Nov 25, 2015
  3. torsion

    torsion
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    Can you kill all Logitech processes/services before launching the game? (If you do so and the game still crashes, please immediately check to ensure that none of the Logitech stuff started back up again on it's own.)

    I wouldn't start uninstalling stuff willy-nilly, this is just troubleshooting.
     
    #23 torsion, Nov 25, 2015
  4. 1UZ-FE

    1UZ-FE
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    I only saw one process, and it didn't start back up, but hate to say, still crashes :/
     
    #24 1UZ-FE, Nov 25, 2015
  5. torsion

    torsion
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    That's the only thing I saw which stuck out to me. If you'd like to try a last-ditch effort, we can temporarily disable non-essential startup items and services using msconfig. It is non-destructive.
    1. Type msconfig in your Start Menu.
    2. Run msconfig once you see it come up in the Start Menu.
    3. You should see a radio button with a dot in it next to "Normal startup". If the radio button has the dot next to another item, stop now and report back here.
    4. Click next to "Diagnostic startup" to move the radio-button dot there.
    5. Click OK.
    6. You'll need to restart.
    At that point, fire up BeamNG.drive and see if there is a change. If not, be sure to go back to msconfig and move the radio button back to "Normal startup".
     
    #25 torsion, Nov 25, 2015
  6. 1UZ-FE

    1UZ-FE
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    It's at selective startup. System services has a black box, which should mean certain items are checked under this list. I did this a while back and had no issues.
     
    #26 1UZ-FE, Nov 25, 2015
  7. torsion

    torsion
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    If you're already on Selective startup, moving to Diagnostic startup will lose your settings. You may wish to take note of anything you'd previously disabled before proceeding (especially if you disabled stuff that was causing real trouble).
     
    #27 torsion, Nov 25, 2015
  8. 1UZ-FE

    1UZ-FE
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    it was only one item disabled, it wasn't a big deal anyhow. Ok, so I got the diagnostic startup applied, I'll restart now. What next?
     
    #28 1UZ-FE, Nov 25, 2015
  9. torsion

    torsion
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    Oh, simply fire up BeamNG.drive and see what happens when you load a terrain/map. If that doesn't make a difference we're going to need a pinch hitter.
     
    #29 torsion, Nov 25, 2015
  10. 1UZ-FE

    1UZ-FE
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    Yeah no luck, gahh
     
    #30 1UZ-FE, Nov 25, 2015
  11. tdev

    tdev
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    does the crash reporter open up? If yes, fill the data in, tell me what you filled in and i'll try to find it in the crashreports that we get.
     
    #31 tdev, Nov 25, 2015
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  12. torsion

    torsion
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    Sorry! Hopefully we've at least ruled out interference from an outside program.

    What nVidia drivers do you have installed currently?
     
    #32 torsion, Nov 25, 2015
  13. 1UZ-FE

    1UZ-FE
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    Don't be, you were nice enough to help me this far. Thanks a bunch.

    I have the latest driver for the 500 series, but to rule out the driver, I went back to the early November release, which was definitely working for me. The earlier version didn't work either

    Yes, there is always a crash window. I actually sent quite a few lol my bad, What should I fill in exactly? Paste the error log in the description? But from which log file?
     
    #33 1UZ-FE, Nov 25, 2015
    Last edited: Nov 25, 2015
  14. tdev

    tdev
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    The crash reporter has an email field, please fill that. We can use it to find the crashes, as they would by anonymous otherwise.
     
    #34 tdev, Nov 25, 2015
  15. 1UZ-FE

    1UZ-FE
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    Ok, just sent it from d********89@gmail.com. Description is "1uzfe terrain crash"
     
    #35 1UZ-FE, Nov 25, 2015
  16. tdev

    tdev
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    yay, thanks a lot - found it! The problem is:

    Code:
    23.16989|D|TS| === BeamNG - loading all .cs files in vehicle folder DONE
23.18767|E|GFXD3D11Device::_ErrorHandle|D3D11 ERROR: D3D11 Error #80070057. The parameter is incorrect.

GFXD3D11TextureManager::_createTexture - Error creating 2D texture
23.18770|E|GFXD3D11TextureManager::_innerCreateTexture|CreateTexture2D: UINT Width 1390, UINT Height 690, UINT MipLevels 1, UINT ArraySize 1; DXGI_FORMAT Format 71, UINT SampleDesc.Count 1, UINT SampleDesc.Quality 0, D3D11_USAGE Usage 0, UINT BindFlags 8, UINT CPUAccessFlags 0, UINT MiscFlags 0
    We are looking into it, thanks a lot for helping to nail it down! :)
     
    #36 tdev, Nov 26, 2015
  17. 1UZ-FE

    1UZ-FE
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    Well thank you for all of your great support! Hope it isn't too much of a fix
     
    #37 1UZ-FE, Nov 26, 2015
  18. 1UZ-FE

    1UZ-FE
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    So, how shall I keep updated with this fix? Should I just keep my ey eout for the next update, or will you post a quick fix?
     
    #38 1UZ-FE, Nov 29, 2015
  19. tdev

    tdev
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    We could not figure out why it happens yet and why only for you. We instead added a new binary for the next update that will add more debug output for DX11. When running that and having some dev tool installed (we'll put a readme beside) we can hopefully figure out whats happening. Sorry for the delay.

    About the Error: The engine fails to create a Texture, and we only get 'failed due to invalid parameters' back. The parameters look correct though :/
     
    #39 tdev, Nov 29, 2015
  20. 1UZ-FE

    1UZ-FE
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    It's totally cool, you guys work your asses off to begin with. I know it's not a 1-2-3 step process, and I will definitely send you back the new, more detailed crash report after the next update. Thanks again for your support.
     
    #40 1UZ-FE, Nov 29, 2015
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