1. Trouble with the game?
    Try the troubleshooter!

    Dismiss Notice

  2. Issues with the game?
    Check the Known Issues list before reporting!

    Dismiss Notice

  3. Before reporting issues or bugs, please check the up-to-date Bug Reporting Thread for the current version.
    0.32 Bug Reporting thread
    Solutions and more information may already be available.

Support Troubleshooter Known Issues Bug reporting

game crashing on startup

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by JohanC, May 16, 2020.

  1. JohanC

    JohanC
    Expand Collapse

    Joined:
    May 16, 2020
    Messages:
    3
    Hi

    I have updated my game to 0.19.3 and since i have updated i have played once. then when i opened the game now it keeps crashing, have tried starting the bin64 and bin32 versions but it still doesn't work.
    on startup it gives me a unresponsive white screen that just collapses again opening the crash report software. I cannot see anything wrong. The same version of the game works perfectly on my other computer.

    Thanks
     
    #1 JohanC, May 16, 2020
  2. Nadeox1

    Nadeox1
    Expand Collapse
    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,686
    Please replicate the issue, and provide a Support ID as explained in the following page:
    https://supportid.beamng.com/
    This would allow me to have a look at your game logs to see what is happening.
     
    #2 Nadeox1, May 16, 2020
  3. JohanC

    JohanC
    Expand Collapse

    Joined:
    May 16, 2020
    Messages:
    3
    Hi
    the Support ID that i got is 74350. Is there anything else that you might need?
     
    #3 JohanC, May 16, 2020
  4. Nadeox1

    Nadeox1
    Expand Collapse
    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,686
    That's good :)

    Your game logs indicates that the issue is not coming from the game itself, but it's related to your video drivers.

    Reinstalling the video drivers may help:
    Head to the AMD website, download and install the latest drivers available for your video card.
    Use the Clear Cache function before launching the game again.

    If you also have any overclock, especially on the GPU, please revert them.
     
    #4 Nadeox1, May 16, 2020
  5. JohanC

    JohanC
    Expand Collapse

    Joined:
    May 16, 2020
    Messages:
    3
    I see now that i have a AMD driver update. Ill try resolving it.
    Thanks for the help, I appreciate it.
     
    #5 JohanC, May 16, 2020
(You must log in or sign up to post here.)
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice