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How to fix BeamNG not working after pre-race update.

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by TYLERTJ, Jun 30, 2014.

  1. TYLERTJ

    TYLERTJ
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    Messages:
    670
    I made this SUPER quick video for my friend to help fix a problem with BeamNG and Norton Antivirus. When you try to open, it says"the program can't start because CrashRpt1402.dll is missing from your computer. Try reinstalling the program to fix this problem". If you use Norton Antivirus, this won't work. Follow the steps of this video to fix the problem(maybe check out some of my other videos???;) ). PS. I don't know how to fix it if you use Norton 360, so if anyone can post a fix, it would be really helpfull:)

    http://www.youtube.com/watch?v=eXB2V2m3e3c
     
    #1 TYLERTJ, Jun 30, 2014
    Last edited by a moderator: Jul 1, 2014
  2. Lokio27

    Lokio27
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    Messages:
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    What you have to do is
    1. Make Norton ignore the BeamNG Installation Folder
    2. Re-update BeamNG, it will redownload the file for you

    Edit: Also, your fix is only temporary until you re-enable Insight, then the file will be removed again, so you have to add the BeamNG folder to the Norton exceptions list via Settings

    RE-EDIT: The fix was permanent, but to prevent any other issues like that, just add the BeamNG folder to the Norton AV exceptions list.
     
  3. TYLERTJ

    TYLERTJ
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    I did that, did you not even watch the video?
     
  4. Lokio27

    Lokio27
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    You didn't make the entire folder exceptioned.
     
  5. TYLERTJ

    TYLERTJ
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    It doesn't matter. Norton doesn't have an excuse to get rid of anything else
     
  6. TYLERTJ

    TYLERTJ
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    Thanks Tdev<3
     
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