It's technically computer hardware. My phone won't play sounds at all, and I can't take a screenshot when an app is open because of that BS "DRM protection", it's currently handheld cancer, and it's useless to me at this point, because I can't hear the other person in a phone call. The vibration is... well... broken. No it was not dropped, only time it was out of the case was to "install" my Sim card. It was dropped, in shallow water, not enough to get into the phone.