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Support Troubleshooter Known Issues Bug reporting

UTAH not loading

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Rotfell, Apr 28, 2016.

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  1. Nadeox1

    Nadeox1
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    BeamNG Team

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    Aug 5, 2012
    Messages:
    14,685
    The game should run in 64bit if it can.
    If it isn't the reason can be found here:
    -Press F1 in the main menu
    -Go to performance
    -Press ALT+O
    -Copy link here.
     
    #21 Nadeox1, May 1, 2016
    • Like Like x 1
  2. supra4life

    supra4life
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    417
     
    #22 supra4life, May 1, 2016
  3. Nadeox1

    Nadeox1
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    BeamNG Team

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    The game is already running in 64bit mode.
    I suggest to clean reinstall.
    Follow these exact steps:
    -Unistall BeamNG from Steam
    -Delete BeamNG.Drive folder from MyDocuments (backup your mods if you want, but don't put them back yet!)
    -Delete BeamnG.Drive folder from Steam/Steamapp/common (If there is still a folder)
    -Reinstall BeamNG.
     
    #23 Nadeox1, May 2, 2016
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  4. supra4life

    supra4life
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    --- Post updated ---
    Ok I Will try these steps and reply if it worked or not when im done! Thank You! the exact error message that pops up is here: FATAL ERROR: BeamNG.Drive has exceeded virtual memory limits! Using a x64 bit operating system is recommended. This Is The EXACT error that pops up! I cannot play Utah, East Coast, Jungle Rock Island, Hirochi Raceway Or Any Maps I download! This ERROR pops up! I have Windows 7!
    --- Post updated ---
    No such luck with the reinstall thing. I did EXACTLY what you said and tried to load the east coast! It didn't even get past the loading screen!
     
    #24 supra4life, May 2, 2016
    Last edited: May 2, 2016
  5. Nadeox1

    Nadeox1
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    BeamNG Team

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    No need of bold :)

    Make the game crash like that again.
    Go to Steam, Right-Click BeamNG.Drive in the library, go to options and then Local Files tab. Press the 'Browse Local Files' button.
    Run 'support.exe' in the folder that opens and press the 'Submit Information' button.
    Leave here your ID.
     
    #25 Nadeox1, May 3, 2016
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  6. supra4life

    supra4life
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    Lol ya there was no need of bold! I will do this and leave my ID here! I might have figured it out though. It might be java that needs to be in x64 bit mode? It is in 32 bit.
    --- Post updated ---
    My Ticket ID is 728!
     
    #26 supra4life, May 3, 2016
  7. minisnooken

    minisnooken
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    May 31, 2014
    Messages:
    88
    I'm having the exact same problem. If it helps, my ticket number is
    6378.
    d00t d00t.
     
    #27 minisnooken, Jun 19, 2016
  8. SixSixSevenSeven

    SixSixSevenSeven
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    6,960
    The game doesnt use java. Though if using 64 bit windows, you should really be using 64 bit java, this is not a BeamNG related point, just a point in general.
     
    #28 SixSixSevenSeven, Jun 19, 2016
  9. supra4life

    supra4life
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    I was looking at my Java and it said it was using 32 bit, so you are saying that does not effect the game?
     
    #29 supra4life, Jun 19, 2016
  10. randomshortguy

    randomshortguy
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    1,562
    No, it doesn't. The game doesn't use Java, it doesn't matter what version of Java you have or even if you have Java to begin with.
     
    #30 randomshortguy, Jun 19, 2016
  11. supra4life

    supra4life
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    Ok
     
    #31 supra4life, Jun 22, 2016
  12. lee95

    lee95
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    6
    screenshot_00001.jpg
    i have low fps on this map but it works, on lowest settings....try to set graphics settings to less and close all windows programs....
     
    #32 lee95, Jul 3, 2016
  13. Nadeox1

    Nadeox1
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    BeamNG Team

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    Your laptop is below the minimum requirements.
    You don't have a Dedicated Graphics either.
    Integrated Intel Graphics is not suitable to run games.
     
    #33 Nadeox1, Jul 4, 2016
    • Like Like x 1
  14. Latif

    Latif
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    Jul 3, 2016
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    Same as me, only the problem is it won't load until my game crashes
     
    #34 Latif, Jul 13, 2016
  15. supra4life

    supra4life
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    Oct 14, 2015
    Messages:
    417
    I have ad so m any problems in th9is game for years. i dont even remember when the last time it worked properly was. ive given up ive tried countless times to reinstall it, delete lavasoft, show my ticket ID. EVERYTHING!! IVE TRIED EVERYTHING I GIVE UP
    --- Post updated ---
    im ready to do a factory reset on my crappy pc
     
    #35 supra4life, Jul 13, 2016
  16. SteelDst

    SteelDst
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    Sep 19, 2015
    Messages:
    152
    I know I have 8gb RAM and it takes like 10-45secs PC Specs Stock HP Envy 750
     
    #36 SteelDst, Jul 13, 2016
  17. Latif

    Latif
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    Joined:
    Jul 3, 2016
    Messages:
    8
    Fixed! I just wait a long time until the map loads and didn't click or press anything.
     
    #37 Latif, Jul 14, 2016
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